Monobot.ai

Designed for organizations of all sizes, Monobot Virtual Agents can autonomously handle your customers’ inquiries and engage a human agent when necessary. The bots offer speech/text-to-action functionality, like scheduling appointments and arranging follow-up interactions, the bots can tap into an embedded knowledge base or external data sources via APIs. The Monobot Virtual Agents leverage generative AI to handle chat, web, and phone conversations in over 20 languages. The bots can be seamlessly integrated with external platforms like Google, Instagram, and Telegram, with more to come. The Monobot also offers sentiment analysis, interaction transcripts, and easy-to-understand analytics.

Features and Benefits

1. Multilingual Voice Channel

We offer support for over 20 languages and more than 10 male and female voices for our AI agents.

1. Call Transferring

Agents can be configured to transfer calls based on specific events, such as a client request or lack of access to the required data. Calls can be transferred to any phone number or your call center via a SIP trunk, along with attached call data.

1. Smart Knowledge Base with Dynamic Updates

Design a knowledge base organized into categories, with specific instructions for each. You can update it during conversations and schedule automatic updates via API calls.

1. Third-Party Integrations

We support integrations with Google Calendar, Google Maps, custom API calls, email servers, Instagram, and Telegram.

1. Conversation Control

Manage conversations with spam control and block suspicious callers. Set up call termination messages and rules, and configure inactivity controls so that the agent can prompt callers if they remain silent.

1. Data Extraction from User Input

Automatically collect essential data during conversations and store it in the knowledge base or interaction history. This data can be gathered from the context of the conversation without directly asking the caller.

1. HTML Forms and Suggestions for Chat Widget

Enhance the chat experience by enabling users to select rich text control elements or suggestions, minimizing the need for manual input.

1. Chat Widget Appearance Customization

Customize your chat widget by uploading your logo and adjusting the theme to match your brand guidelines.

1. Recordings and Transcriptions

All interaction history is saved for your AI agents. By default, full chat logs and voice transcriptions are stored. You can also enable voice recording for specific bots if needed.

1. Sentiment Analysis

We perform sentiment analysis on all voice transcriptions and chat messages, assessing both individual messages and entire conversations.

1. Dashboard and Reports

Monitor live conversations and generate reports for previous periods to track agent performance and client interactions.

1. Barge-In

You can intervene in an ongoing chat conversation anytime, allowing you to speak directly with the client instead of the AI agent.

1. Caller Information

Collect your clients' geographic, device, and network information for better context and service.